Jakes Doe
Versatile IT Professional & Web Designer
Rustenburg, ZA.About
Highly versatile and client-focused IT professional with over a decade of experience spanning web design, digital marketing, technical support, and sales. Proven ability to deliver exceptional client satisfaction by leveraging comprehensive technical expertise in diverse IT environments, from system maintenance to complex installations. Adept at driving sales, managing customer relationships, and optimizing online presence to achieve business objectives.
Work
R&B Auto Repair
|Web designer, Marketing, I.T services
Pinetown & Bluff, KwaZulu-Natal, South Africa
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Summary
Managed comprehensive web design, digital marketing, and IT support, ensuring high client satisfaction and enhanced online presence for R&B Auto Repair.
Highlights
Designed and launched professional websites, ensuring high client satisfaction and effective online presence.
Managed comprehensive website maintenance, guaranteeing optimal performance and user experience.
Implemented targeted Facebook and Google marketing strategies, enhancing brand visibility and customer engagement.
Provided diverse IT services, effectively resolving technical issues and supporting business operations.
Pc Link Computers
|Web designer, Sales Consultant, Technician
Johannesburg, Gauteng, South Africa
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Summary
Spearheaded sales, technical support, web design, and customer service initiatives, contributing to enhanced client satisfaction and operational efficiency at Pc Link Computers.
Highlights
Drove significant sales of phones and accessories, consistently meeting and exceeding targets through expert product knowledge.
Provided comprehensive technical assistance and installations, resolving complex hardware and software issues for diverse client needs.
Maintained and updated company websites, ensuring accurate information and a professional online presence.
Trained new customer service representatives, enhancing team capabilities and improving overall service quality.
Managed customer complaints and queries, achieving high levels of satisfaction and fostering positive client relationships.
Ash Car Sales
|Web designer, Sales Consultant, Management
Pietermaritzburg, KwaZulu-Natal, South Africa
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Summary
Led branch operations, encompassing web design, sales, technical assistance, and customer service, contributing to immediate operational improvements at Ash Car Sales.
Highlights
Led branch operations, managing sales, technical assistance, and customer service functions effectively.
Executed car sales and technical installations, ensuring seamless customer experience and product delivery.
Maintained the company website, ensuring up-to-date information and a professional online image.
Contributed to strategic brainstorming sessions, identifying innovative solutions for business growth and operational efficiency.
Pawn-O-Rama
|I.T Technician
Johannesburg, Gauteng, South Africa
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Summary
Provided critical IT technical support, specializing in testing, repair, and upgrade services to ensure optimal system performance at Pawn-O-Rama.
Highlights
Performed extensive testing and diagnostics on IT equipment, ensuring functionality and reliability.
Executed precise repairs and component upgrades, extending the lifespan and enhancing the performance of various systems.
Managed inventory and tracked repair processes, improving operational efficiency and turnaround times.
Vodashop
|Sales Consultant & Technician
Johannesburg, Gauteng, South Africa
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Summary
Achieved consistent sales targets and provided expert technical support, driving customer satisfaction and operational efficiency at Vodashop.
Highlights
Achieved consistent sales targets for phones and accessories, leveraging strong product knowledge and customer engagement.
Managed RICA activations and SIM swops, ensuring compliance and seamless service for customers.
Provided expert technical assistance and installations, resolving customer issues efficiently and effectively.
Delivered exceptional customer service, handling inquiries and complaints to maintain high satisfaction and positive reviews.
UCS-Projects
|Desktop Support
Johannesburg, Gauteng, South Africa
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Summary
Delivered essential desktop support, network assistance, and reporting, ensuring stable IT operations for UCS-Projects.
Highlights
Provided critical desktop support, diagnosing and resolving hardware and software issues for end-users.
Managed print server operations, ensuring reliable printing services across the organization.
Developed and maintained Excel reports, providing essential data for operational analysis and decision-making.
Assisted with network configurations and troubleshooting, ensuring stable connectivity and system performance.
Education
Welkom Gimnasium
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High School Diploma
High School Matric
Languages
Afrikaans
English
Certificates
A+
Issued By
PC Training & Business College
N+
Issued By
Torque IT
Skills
Technical Support & Services
Technical Assistance, Desktop Support, Computer Services (I.T), Cellphone Services, Testing, Repair, Upgrade, Installations, Troubleshooting, Diagnostics.
Operating Systems
Microsoft Windows 2000 Server, Microsoft Windows NT, Microsoft Windows NT 4.x, Microsoft Windows XP Professional, Microsoft Windows 7, Microsoft Windows 8, Microsoft Windows 10, Microsoft Windows 11.
Software & Applications
Microsoft Office, Microsoft Excel, Excel Reporting.
Web Development & Digital Marketing
Website Design, Website Maintenance, Marketing, Facebook Marketing, Google Marketing.
Sales & Customer Relations
Sales, Phone & Accessories Sales, Customer Service, Complaint Handling, Client Relationship Management, Customer Training.
Operations & Management
Branch Management, Process Improvement, Strategic Brainstorming, Inventory Management, RICA Requirements, SIM Swops.
Networking
Networking, Print Server.